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Broadband Providers
What to look out for when choosing broadband providers?
There are many providers to choose from, and different providers are known for particular services or broadband connection types. Each provider has their strengths and weaknesses in their services, which differentiate them in selling points and how they cater to different individuals’ needs.
There are some factors you should consider when choosing broadband providers;
Broadband Speed
Your broadband speed depends on your internet usage, and to have the right speed, you need to be sure your provider offers the speed you need. If you live in a small household, a broadband package that offers an average speed of 10-30Mbps will suffice if your internet usage only revolves around primary social media, web browsing, online shopping or email browsing.
With these, you can opt for broadband packages from providers like Direct Save Telecom or Onestream. But if you live in an enormous household with heavy internet users, you can consider opting for providers with fibre broadband packages, like Virgin Media, BT, or Hyperoptic. To ensure your broadband speed, run a broadband speed test while connected to your Wi-Fi or specifically ask your provider the speed they offer.
Customer Service
Before opting for a broadband provider, knowing how they treat their customers regarding urgent issues or technical faults is essential. Having a provider with good customer service enhances your overall experience, whether it involves addressing complaints, fixing connection issues, or clear communication. Have you had any issues with your broadband? Consult your provider for a quick response instead of Ofcom.
Broadband Cost
You are making the payment, so you are well aware of your budget. So it’s essential to keep your budget in mind when choosing a provider, Some providers can offer all the necessities you need with broadband, but the price may be higher than your budget and you regret it in the long run.
To find affordable broadband packages, you can check out TalkTalk and Plusnet providers; they are widely available and known to have excellent custom service. Also, to compare provider costs, check out the speed each provider is willing to offer their monthly prices.
Best broadband providers in the UK?
Despite the number of providers in the UK, each provider has what’s unique to them, their range of deals, bundles, and special offers, which makes it essential to define your broadband priority like speed, price, and contract length before picking a provider then look out for a provider that combines all your needs moderately in a package and go for it.
Also before signing with a provider, check for each provider’s customer reviews on Ofcom which will hasten your decision in picking a provider. You should also keep in mind that not all providers are widely available in the UK, After picking a provider, use the postcode checker to check the availability of the provider in your area.
- Fibre-Optic Broadband Providers
Most of the Broadband providers available in the UK offer fibre-optic services. However, there are two types of fibre optic connection available in the UK which are superfast broadband connection and ultrafast broadband. Fibre optic speeds range from 30Mbps to 1Gbps however the speed you get depends on what is available in your area and the fibre-optic connection you sign for.
Superfast Part-Fibre Broadband
Part-fibre is the widely available fibre-optic broadband connection, it is also called fibre-to-the-cabinet. It delivers a speed between 30-70Mbps which is known to be the slowest fibre-optic speed but faster than ADSL However, the speed is faster than ADSL, but the slowest speed fibre connection offers.
Full-Fibre Broadband
U\ltrafast full-fibre broadband, also known as FTTP fibre-to-the-premises. It operates on fibre-optic cables that connect directly to your home instead of telephone copper lines or part cables, which allows it to deliver a speed of 1Gbps and above. However, full-fibre isn’t widely available as superfast, which results in only 60% of the UK homes having access to it.
Who are the fastest Broadband providers?
There are broadband providers that can deliver broadband speed as high as 1Gbps of full-fibre connection which is considered the fastest available speed. However, the downside of the fastest provider is the limited availability of the provider and the broadband connection to most homes.
Virgin Media is known as the primary provider of full-fibre connections. Virgin Media upgraded its cable to 1Gbps for a faster internet experience. Openreach also provides FTTP connection for BT, Sky, EE, and Plusnet. Hyperoptic also delivers fibre-optic broadband for new blocks of flats.
Gigaclear also offers fibre-optic speed with a speed as high as 900Mbps using its network. Community fibre offers speed of up to 3Gbps but only delivers to specific areas in London. Providers like Vodafone and TalkTalk with Cityfibre as their broadband host, they also have a full-fibre connection but not up to 1Gbps speed.
Who are the Cheapest Broadband Providers?
You do not have to exceed your budget limit just because you need broadband. To remain within your broadband budget, there are cheap broadband providers you can consider signing up with and getting broadband at an affordable cost.
Popular providers that are known for their cheap broadband services are; TalkTalk, Plusnet, and Hhyperoptic. While some also offer discounted prices and freebie rewards, some providers are known to provide social tariff offers, like Virgin Media, Sky, BT, Vodafone, and TalkTalk.
How do I know which Provider is best for me?
There are so many providers offering various broadband packages plus freebies to attract customers, and a provider based on their packages is a risk you do not want to take. However, reading through their reviews and understanding each provider and what they offer apart from their packages will make it easier to pick the best provider for yourself.
Who are the Fibre-Optic Providers?
Most of the UK providers offer fibre optic broadband. Here are the major fibre-optic providers;
- Virgin Media: This is one of the popular independent networks with reliable fibre optic broadband with the fastest speed of 1Gbps. Virgin Media tend to be expensive, but it’s worth it.
- BT: BT speed usually ranges from 36Mbps to 56Mbps. BT is known to operate using fibre cable and complete the journey using old copper wire. Its fibre-optic broadband offers up to 900Mbps, the prices can be considered affordable, and BT is one of the best providers in the UK.
- TalkTalk: TalkTalk offers superfast fibre broadband from 36Mbps to 900Mbps. They are known to offer cheap deals.
- Sky: Sky, BT, and TalkTalk compete for the same speed. Sky speed starts from 36Mbps up to 900Mbps, which is the fastest speed they offer.
- Onestream: Onestream offers affordable superfast fibre broadband between 55Mbps and 80Mbps. However, their customer service is not reliable enough.
- Plusnet: They do not compromise when delivering the right speed. They offer up to 900Mbps as their fastest broadband speed. It is also one of the most affordable fibre broadband options.
- Vodafone: With Vodafone provider, you can speed from 36Mbps to 900Mbps. Their packages also include a free working router, all at an affordable price.
- Trooli: Trooli is a known rural broadband provider in the UK, offering speeds of up to 900Mbps. Despite its limited availability, it can offer one of the fastest speeds.
- Gigaclear: It is also a rural fibre broadband provider offering fast speed. However, it is available mainly in southern England.
Broadband Providers in the UK
Virgin Media Broadband Provider
Virgin Media is a famous independent provider that uses cable networks from your broadband exchange down to your home; this makes it deliver a faster speed compared to other providers. Although it’s not as readily available as other popular providers, it’s your best bet for the fastest broadband speed and is also known to offer fantastic TV bundle speed.
Why choose Virgin Media?
- Virgin Media offers the fastest broadband speed among all significant providers in the UK.
- Signing up with Virgin Media does not necessarily require a phone line. Virgin Media operates without a phone line.
- It offers a wide range of TV bundles with different channels and offers the opportunity to include services like Sky Cinema services.
- Virgin Media’s existing customers have the opportunity to enjoy discounted prices.
- Virgin Media phone bundle offers services like pay monthly, pay-as-you-go, mobile broadband and sim-only.
- By bundling your Virgin Media packages, you can save more on your 18-month contract.
What should I expect from Virgin Media Provider?
What is the speed range Virgin Media offers?
All packages Virgin Media offers are fibre-optic packages. Therefore no matter the package you choose to pick, rest assured to get a fast speed and reliable connection.
Virgin media speed range is as follows:
- M50: This is an average speed of 54Mbps. Great speed to cater to daily internet usage.
- M100: Offers an average of 108Mbps—the best bet for individuals with gamers in their household.
- M200: This offers up to 213Mbp. This is suitable for homes with heavy internet users with multiple devices.
- M350: This is up to 362Mbps—the best internet speed for gamers, live streamers, and individuals who work from home.
- M500: This offers up to 516Mbps. This speed is available primarily with fibre-optic broadband packages in the UK and is also widely available.
- Gig1: This offers up to 1.14Mbps. It is best for individuals who have the fastest speed available.
Specification of Virgin Media speed range as of 2023
What are the Bundles Virgin Media Offers?
Virgin Media bundles allow you to combine broadband, TV and phone into a single package. With Virgin Media, you do not have to have a phone line as their packages are fibre-optic broadband which delivers a connection to your home directly, they also offer packages for broadband and TV, and by bundling your services, you get to save more on your broadband.
Virgin Media bundles are in different types.
- Broadband Only
- Broadband and Phone bundles
- Broadband and TV bundles
- Broadband + phone and TV bundles.
- Volt Bundles: This includes a mobile sim deal to your deal from Virgin Media.
Broadband-only
Virgin Media broadband-only is one of the fastest ways to get broadband to you as this type of connection does not require a phone line or TV deal to deliver it to your home. Virgin Media is known to deliver connections using its cable, unlike Openreach providers. This means you can get a broadband connection at no extra cost while at the same time getting the fastest speed available than with other providers. The average download speed of Virgin Media is 54Mbps and goes as high as 1.1Gbps.
Broadband and Phone Deals
With Virgin Media, you do not need a phone line; however, if you wish to opt for Virgin Media home phone and broadband deals, it includes Virgin mobile numbers and free calls to UK landlines. With Virgin Media phone line, you can include extras like evening or anytime calls to UK or international numbers depending on what you need. By obtaining a Virgin Media phone line, your home phone will work through its cable network instead of the usual Openreach phone line.
Broadband and TV Deals
By combining your broadband and TV service with Virgin Media, you can access a wide range of TV services. Virgin Media’s big bundle includes 100 channels, while the more extensive bundle includes 195 channels that feature services like Sky Showcase and various HD channels. Also, Virgin Media broadband and TV deals allow you to include movies and sports packages from other providers like Sky Cinema channels and sports packages. Their TV services also come with a Virgin 360 set-top box that delivers a premium entertainment experience, and you can also create a user profile to get recommendations according to your watching history.
Broadband, TV and Phone Deals
Virgin Media is in cooperation with 02, which you get to have the high-speed broadband of Virgin Media and an extensive mobile network of 02 all in a package. This allows Virgin Media users to combine all their services like home phone, mobile phone, internet and TV in a single bill. If you are fortunate to sign up with Virgin Media and O2, you can enjoy exclusive volt benefits like increasing your mobile data and doubling your broadband speed at no extra cost.
Pros and Cons of Virgin Media
Virgin Media Broadband Installation
For new customers just signing up with Virgin Media, then you will have to pay for an activation fee for your package. Also, you may be charged a certain amount for the engineer set-up fee, which however, depends if you are a new customer or an existing customer. If you are a new customer, you can make proper arrangements when placing your order, and if you are an existing customer, make use of quick start self-install to get started with Virgin Media supplying the equipment and cables you need for a quick set-up without accruing extra set-up costs.
Virgin Media’s new Customer Offer
For customers that are just opting for Virgin broadband, you get to benefit from various offers available to newbies. This can include discount entry-level prices, cash backs or gadgets, and bill credit. You can benefit from all these if;
- If you are switching from another provider.
- Moving to a new home without a virgin media in your previous home.
- Signing up for the first time.
BT
Why should I choose BT?
Services BT offers
What Broadband Packages can I get from BT?
Signing up with BT allows you the opportunity to get ADSL and superfast broadband, but if you require ultrafast fibre, you can also consider BT’s full-fibre broadband. Use our postcode checker to check its availability in your area. Most of BT’s broadband packages are available at an 18-month contract length, and it also offers some special deals like students’ broadband plans and home essentials, which are usually available for 12 months.
BT ADSL Broadband
It is available to 98% of UK homes, which means it’s likely to be available wherever you are. They offer ADSL, known as standard broadband and it delivers an average of 10Mbps speed of this connection type.
Fibre-Optic Broadband
BT offers three types of superfast fibre-optic broadband.
- Fibre Essential: Offers up to 36Mbps.
- Fibre 1: Offers an average speed of 50Mbps.
- Fibre 2: An average speed of 67Mbps.
These broadband speeds are widely available. Sometimes, you can be able to pick more than one deal for your home address as packages with fast speed, like 36-67Mbps, are best suitable for most households and will comfortably handle most of their internet needs.
BT also offer ultrafast packages with impressive speed with full-fibre 100, 300, 500, and 900 with speeds ranging from 150-900Mbps. But you may face some challenges as BT full-fibre is not widely available because it uses FTTP technology to deliver ultrafast speed. Keep in mind that BT fibre packages can fully cater to your internet needs no matter what it is. Whether you work from home, stream videos from platforms like Netflix, or play online games, they will all be well catered to without compromising on speed.
BT broadband packages usually include smart Hub1 and smart Hub 2 WiFi routers. As a new customer signing up for its superfast broadband, a smart Hub router is included in your package to give you a fast and reliable connection in your home. And you get smart Hub 2 when you sign up for the BT ultrafast fibre deal.
Smart HUB 2 include:
- Smart channel selection: This helps your device to connect to the fastest connection available.
- Smart scan: This monitors your network performance from time to time.
- Seven antennas: This helps to ensure optimum performance.
BT packages are usually unlimited internet enabling you to download and upload as much as you want without restraint of traffic management or incurring extra charges.
BT Home Essential Broadband
This is a broadband package of low to zero cost package for certain people on specific benefits. These benefits include;
- Jobseeker allowance
- Income support
- Universal Credit
- Pension Credit
- Employment and support allowance.
Even with these benefits, you are allowed the opportunity to pick either fibre broadband or landline broadband at a low cost. You can get an average speed of 36Mbps, including 700-minute calls to UK landlines and phones, and for broadband with a speed of up to 67Mbps, you get unlimited calls to UK mobile. Home essential broadband is usually 12 months contract length instead of BT’s usual 18-month contract. You can also exit the contract whenever you want without incurring extra charges.
What Broadband Speed can I Get with BT?
- ADSL: 10Mbps
- Fibre Essential: 36Mbps
- Fibre 1: 50Mbps
- Fibre 2: 67 Mbps
- Full-fibre 100: 150Mbps
- Full-fibre 300: 150M bps
- Full-fibre 500: 300Mbps
- Full-fibre 900: 910Mbps
What Broadband Bundles can I get with BT?
Broadband and TV Deals
BT offers different TV services and packages with their main bundles: Sport, Big sport, entertainment, big entertainment, and VIP using BT Youview and Youview+set-top box to offer these services. Its TV packages are extensive through and through, allowing access to various entertainment channels such as Netflix or Prime videos.
The TV package is a flexible 24-month contract length that allows you to change between TV services every 30 days. It features a 70 Freeview channel with access to BBC iPlayer, Netflix and Now TV. It also has up to 600 hours of storage to rewind, pause and record live TV. Its TV requires an aerial antenna to watch free-to-air channels.
Broadband and Phone Deals
If you require your home phone, then you can bundle it with your internet broadband with BT. Bundling your broadband with call packages can be quite affordable for you, especially if you have family or friends that you have to call consistently.
However, if you do not need a phone service, you can opt for broadband-only deals that do not require landlines but are not widely accessible. But for the widely accessible connection, they mostly have to rely on copper phone wire to get a connection to your property. Remember that bundling phone service due to international calls can be costly compared to just evening or weekend calls.
Pros and Cons of BT Broadband
BT Broadband Installation
For BT set-up, this depends on your package, if you are an existing customer from a different provider or if you are a new customer. If you are an existing customer with part-fibre broadband, then setting up is simple as most are known to use Openreach network as their provider host, which is owned by BT group.
However, if you are switching with a full-fibre connection package, then it’s likely you are to be a provider without Openreach as its host like Virgin Media. If this is the case, then you need to contact your previous provider to cancel your service to switch to BT. If you are a new customer, then you just need to find your master socket to connect the Openreach modem and BT Hub to it.
BT Installation Fee
The BT connection fee as of September 2023 is around £140, which covers the engineering work of your connection in your home or at the exchange cabinet.
However, if you recently purchased a telephone service from BT without a damaged wiring socket and a functional dial tone, then you do not have to worry about installation fees.
How long is BT installation time?
If you are switching from a provider, then you should prepared to wait for two weeks to have a connection in your home. But if that’s not the case, then a few days will do, but this also depends on where you live (urban, suburban, or rural) and engineer availability in your area.
But in special cases where you are signing up for a full-fibre connection that involves an engineer then your installation time would usually take between one to three hours.
How do I reach BT Customer Service?
To reach BT’s customer service, you can reach out to them in three different ways;
- Through phone: For UK and Ireland-based customers, you can get in touch with their customer service by calling 0800 800 150. If you are from outside the UK, you can call +44 150 174 7714, and the lines are always available from Monday – Friday, 8 am – 9 pm, and for weekends and bank holidays, you can reach them from 8 am – 8 pm.
- Through Text: Reach out to BT customer service by texting HELP to 61988 between the hours of 8 am – 9 pm from Mondays -Fridays, and for the weekends and holidays, reach out to them 8 am-8 pm.
- Through Online Chat Service: Through this service, reach out to them from 7 a.m. to 10:30 p.m. every day.
Sky Broadband
Key Features of Sky Broadband
Why should I choose Sky Broadband?
Here are the reasons why you should choose Sky;
- Sky offers one of the best TV deals and a wide range of TV packages, including the best live sports and movies.
- Sky broadband still offers basic ADSL for customers who need basic connections or customers living in rural areas.
- Excellent customer service.
- A wide range of broadband packages to cater for different customer’s internet needs.
- Sky Q, Sky Glass, and Sky Stream offer cutting-edge TV as part of broadband packages.
What are the broadband packages I can get with Sky?
With Sky, you can get standard broadband packages also known as ADSL broadband, fibre broadband, ultrafast broadband and Gigafast broadband. You should also keep in mind that all Sky broadband packages include a line rental which is the equipment to be used to deliver your connection. The included line rental does not necessarily mean you have a phone service to your broadband package.
Opting for Sky broadband also allows you to bundle different services with your broadband. This can be phone service, TV service or mobile service. This means you can combine two different services with your broadband, or you can combine your broadband with TV or in any order of priority to your needs.
Here are the broadband options and broadband speeds from Sky;
- Sky Essentials: Sky Essentials is an 18-month contract length package from Sky which is one of its cheapest packages that offers an average speed of 11Mbps which competes with entry-level products from other providers like Plusnet, BT, and TalkTalk.
- Sky Superfast 35: Sky Superfast is available to 96% of UK households with an average speed of 36Mbps. This is Sky’s entry-level package and is best suited for individuals in small households.
- Sky Superfast: This is a widely available fibre broadband. It offers an average speed of 59Mbps. Sky delivers this speed to your home using the Openreach network.
- Sky Ultrafast: Sky ultrafast premium broadband offers an average speed of 145Mbps, using G.fast technology to deliver the service to your home. It also offers an ultrafast plus off and an average speed of 500Mbps for an 18-month contract, but they are not widely used and can be quite expensive.
- Sky Gigafast: This broadband package boasts an average download speed of 900Mbps and an upload speed of 90Mbps. This package operates using FTTP technology to deliver your required speed to your home, but it is only available to 24% of UK homes. But the best thing about this package is you can connect as many as 120 devices to this package and still get your desired speed.
Sky Landline and Call Packages
By signing up for this package with Sky, you get a basic pay-as-you-talk line rental included in your package. That means you only need to pay for calls that you make. However, if you want more than that with your service, like international calls, evening calls, or weekend calls, then you can upgrade your call service package.
Here are the upgrade options you can consider;
- Sky Talk Evening and Weekend Extra: This offers you unlimited evening and weekend calls to UK mobile and Landlines.
- Sky Talk Anytime Extra: This offers you unlimited calls to UK landlines any time of the day and also makes international calls to 22 different countries at just 2p per minute.
- Sky International Extra: Offers unlimited to both UK mobiles and landlines and also access to 50 global destinations.
Pros and Cons of Sky Broadband
| Pros | Cons |
| Sky Q offers the best set-top boxes. | Sky only offers an 18-month contract length. |
| Offers a range of fibre broadband and superfast broadband that are widely available. | Sky broadband and TV packages tend to be more expensive compared to other providers. |
| Sky allows bundling, which means you bundle phone, TV or mobile with your broadband service at a discounted price. | As extensive as Sky TV services, some of the TV services like Sky Q require you to get a satellite dish. This leaves out customers in blocks of flats from obtaining it. |
| Sky TV service features quality movie channels that tend to air recent cinema blockbusters. | With a NOW TV membership, you can get Sky Sports and shows at a more flexible and cheaper rate. |
| Excellent customer service and good satisfaction record, according to Ofcom. | Sky TV Sport no longer offer Champions League and Europe league games. To watch these, you have to sign up for TNT Sports. |
| Sky VIP benefit scheme provides gifts and incentives for new and existing customers. | |
| Offers a comprehensive TV service with a wide range of add-ons like Disney and Netflix. | |
| Sky provides exit fees of up to £100 for customers who are willing to switch from their provider to Sky. There are processes to go through to qualify for exit fees. |
Sky Broadband Set-Up
You will be able to set up your Sky broadband yourself with no need for an engineer visit if you are switching from an Openreach provider like EE, TalkTalk or Plusnet to Sky, then you are already set up for a Sky connection. With this, you can just install the broadband by plugging the router and switching it on. However, if you are signing up for a Sky FTTP connection, then you need an engineer visit to install your broadband. But in rare occasions where your home already has an in-build ultrafast service or the former occupant had FTTP service installed, then you do not need an engineer visit.
Sky Installation Fee
Sky installation fee ranges from £20-£50 depending on your chosen package. You could also incur an extra fee for a satellite dish for installing Sky TV.
Sky Installation Duration Period
Installing Sky broadband is quite a straightforward process that can be done by the customer. But if your connection requires an engineer visit, then it takes just an hour to get your connection running again. However, Sky wait period is between 10-14 days as the installation period can vary depending on how quickly you schedule an engineer appointment. But at the arrival of an engineer, your installation takes a maximum of 2 hours.
Sky Broadband Customer Service
According to Ofcom’s report, Sky has an excellent customer service and satisfaction report. They are well known for swiftly resolving issues and handling complaints deftly whenever they arise. For any technical issue or assistance, you can reach out to Sky customer service by dialling 0333 759 1018 on any day of the week between the hours of 7 a.m. – and 11 p.m. You can also reach out to them through live chat on the Sky website or the My Sky app.
Now Broadband
What should I expect from NOW Broadband?
| Download Speed | 11-63Mbps |
| Broadband | ADSL and Fibre |
| Prices From | £18 per month |
| Upload Speed | 1-19Mbps |
| Home Phone | Yes |
| Contract Length | 12 months, rolling 1 month |
Signing up with NOW gives you a TV membership including broadband and calls without a package. NOW broadband has various contract lengths like a 12-month contract or 30-day rolling plan with the freedom to exit the contract whenever you like however, high upfront fees always accompany its 30-day contracts.
NOW Broadband Speed
Its broadband offers three different packages, and depending on the speed and what is available in your area, you can choose from the three NOW broadband plans.
- Brilliant Broadband
- Fibre broadband
- Super Fibre
Brilliant Broadband
ADSL is also known as brilliant broadband in NOW. Brilliant is a 12-month contract length broadband with an average speed of 11Mbps. It offers a suitable speed for people who live alone or in small households of 1-2 people with basic internet usage like online shopping, social media, or replying to emails. However, if you are a heavy internet user then it’s advisable to opt for fibre broadband.
Fab Fibre
NOW fab fibre package offers an average speed of 36Mbps and it’s best suited for most average households. This package is available for a 12-month contract, but despite being suitable for an average household, it works more efficiently if there are no heavy internet users like gamers and others.
Super Fibre
NOW Super Fibre offers an average download speed of 63Mbps. Super fibre is more expensive than fab fibre featuring a 12-month contract term. It’s a suitable upgrade for homes with heavy internet users.
NOW Broadband Pricing
NOW broadband makes use of discounts and rewards on the monthly broadband cost to attract new customers.
| Broadband Package | Download Speed | Upload Speed | Price |
| NOW Brilliant Broadband | 11Mbps | 1.3Mbps | £20 per month |
| Now Fab Fibre Broadband | 36Mbps | 10Mbps | £21 per month |
| NOW Super fibre broadband | 63Mbps | 19Mbps | £21 per month |
By getting your bundle with NOW broadband, you can bundle your broadband with NOW TV membership. By acquiring a NOW TV membership, you get to access Sky TV channels depending on your preference.
NOW Call Packages Options
All NOW bundles include a landline but it doesn’t need to be used. However, if you would like to use the home phone, there are three options to consider;
- Pay-as-you-go
- Evening and weekends
- Anytime Calls
- Inclusive calls to UK landlines and numbers
NOW Broadband Pros and Cons
| Pros | Cons |
| Widely available in the UK | NOW 30-day contracts are more expensive. |
| 30-day contract option | Do not offer ultrafast broadband. The highest speed NOW offer is 63Mbps. |
| Fibre broadband of up to 63Mbps which is fast enough for most households | A router bundled with their broadband-only works best with basic broadband |
| Offers bundling options with calls and TV membership | Now do not offer a TV box or Freeview channel. You can only access their TV service through their app. |
| Affordable monthly broadband bills | |
NOW Broadband Customer Service
You can reach out to the Now call centre on 0800 759 1213, or you can chat with them with their chatbot for questions, enquiries, or issues. Contact them through social media, by using either Facebook or Twitter. You can also get pressing questions answered by going through their help articles for quick solutions to technical issues.
TalkTalk Broadband Providers
What should I expect with the TalkTalk Broadband package?
| Download Speed | 11Mbps – 900Mbps | Offers | Gift cards, Zero one-off cost |
| Upload Speed | 9Mbps-91Mbps | Router | |
| Broadband | ADSL, FTTC, FTTP | Contract Length | 18 months |
| Home Phone | Yes | Prices from | £24.95 per month |
Why Should I choose TalkTalk Broadband?
- Offers new customer perks. Which includes rewards, freebies or discounts.
- Offers unlimited internet as the standard broadband package.
- Customize your package to fit your preferences. By including services like home phone or TV to your broadband.
- Access to reliable broadband. Its fast and ultrafast fibre broadband offers a reliable speed for every household.
- Affordable broadband packages for budget-oriented customers.
What Broadband Packages can I get on TalkTalk?
TalkTalk offers various broadband packages with speeds ranging from 38Mbps to 900Mbps. The broadband speed is between 18 months and 24 months, depending on the package you sign up with. TalkTalk also allow you to bundle your services which in the long run saves you cost. With TalkTalk, you can bundle your broadband with either a home phone or TV. However, bundling your services with TalkTalk allows the flexibility to exit, switch, or cancel your plan without strings attached.
TalkTalk Fibre Broadband Deals
TalkTalk offers various fibre broadband speeds. For individuals that just need to fulfil basic internet needs. TalkTalk fibre broadband is divided into two;
- Fibre 35: This is faster than standard broadband with an average speed of 38Mbps. It is best suited for individuals in small households. Compared to standard broadband, it uses an FTTC cable and completes the journey with the phone line. With this speed, you can be involved in things like streaming Netflix or Amazon.
- Fibre 65: It is more suitable for individuals living in a large household that usually uses the internet for 24/7. It offers an average download speed of 67Mbs, which can give you a stable and reliable speed before opting for full-fibre broadband.
For heavy users and individuals in busy households, TalkTalk uses FTTP technology to deliver fibre broadband down to your home.
- Full-fibre 150: This is an entry-level full-fibre broadband. It delivers a clean, uninterrupted speed possible down to your home; it offers an average speed of 152Mbps to stream high-quality videos, upload photos and download emails without lagging. This package comes with an Amazon Eero 6 router.
- Full-fibre 500: Full-fibre 500 is much more faster than fibre 150, with an average download speed of 525Mbps and upload speed of 71Mbps. This package includes an Amazon Eero Pro 6 tri-band mesh router.
- Full-fibre 900: TalkTalk fibre 900 provides an average speed of 910Mbps. It is the fastest speed offered by TalkTalk. This package has a coverage of up to 560 square metres. It offers a broadband download speed of 900Mbps.
TalkTalk Pros and Cons
TalkTalk Pro and Cons
| Pros | Cons |
| TalkTalk allows you to bundle your broadband with a TV and home phone. | Compared to Virgin Media and Sky TalkTalk offers fewer channels |
| Various fast and ultrafast broadband fibre broadband | not and excellent customer service. According to Ofcom’s review, TalkTalk still struggles to compare to other providers in terms of customer service. |
| Effective TV packages with options to include and remove different channels and subscriptions every month. | |
| Offers great value for individuals on budgets. |
TalkTalk Bundle and Packages
With TalkTalk Broadband, you can bundle your TV and phone services with your package.
Broadband and Phone Packages.
TalkTalk phone services come with unlimited UK call plans that offer unlimited calls to UK mobiles and landlines any time of the week. TalkTalk also offers unlimited international calls with access to 50 countries and 100-minute max calls to mobiles and landlines.
All TalkTalk phone packages come with TalkTalk callsafe, which gives you safety against scam calls, and allows you with call screening service with free calls to other TalkTalk phone service users. TalkTalk phone service contract length rolls every month which gives you the freedom to opt out whenever you want.
Broadband and TV Packages
TalkTalk TV service makes it easier to combine your TV and broadband package to save money on your deal. TalkTalk 4K TV box offers 170 live channels or 4K TV boxes with streaming apps and on-demand players. You can also tailor your TV service to your preference by including services like Netflix, Prime Video, and NOW TV, with access to over 10,000 apps on Google Play.
TalkTalk Installation
Installing your TalkTalk Broadband takes up to two weeks from your sign-up period. To have your broadband running immediately, be sure to wait until your service activation period, as your broadband won’t get connected to the internet without your service activation notification. For an engineer visit, you can make your appointment while placing your broadband order.
Plusnet
Why should I Choose Plusnet?
- It is one of the cheapest broadband providers
- It offers unlimited usage on all its packages and bundles
- Offers perks like freebies, rewards or cash back to attract new customers.
- Offers the best customer service.
Broadband Packages You can get from Plusnet
Plusnet is known to have various broadband packages which you can sign up for 12 12-month or 18-month contract lengths. And it’s packages also include line rental as Plusnet uses a phone line to complete your broadband journey to your home. Its phone services include pay-as-you-go standard calls on all packages which you only have to pay for calls you.
Unlimited broadband: Plusnet unlimited broadband packages include basic ADSL broadband that offers an average speed of 10Mbps which is best suitable for small households with not more than two people.
Fibre: This affordable broadband offers an average speed of 36Mbps which is best suitable for homes with three to four individuals.
Fibre Extra: This is one of the fastest speeds Plusnet offers, with an average speed of 66Mbps which is most suitable for individuals living in large households of five to six people or a student hostel.
Full Fibre: Plusnet fibre broadband speed offers a broadband speed from 74Mbps to 500Mbps.
What’s included in Plusnet call packages?
For individuals who make use of their phone consistently, it’s best to include your home phone as it tends to be cheaper if you include a call plan in your package.
There are several different plans to choose from:
- Evening & Weekend UK and Mobile calls – Covers calls to UK landlines Monday-Friday, 7 pm to 7 am and anytime at weekends, as well as 1000 minutes of evening and weekend calls to UK mobiles. One-hour call duration limit applies
- Unlimited UK and Mobile calls – Unlimited anytime calls to UK landlines and 2000 minutes to UK mobiles
- Anytime International calls – Gives you 300 minutes to landlines and mobiles in 35 overseas locations, including USA and Canada, as well as inclusive UK landline calls. Also includes a 25% discount on landline calls to 35 countries.
Pros and Cons of Plusnet Broadband
| Pros | Cons |
| Offers excellent broadband speed at a remarkable price | With Plusnet broadband, you have to include a phone line with your package to connect to your home even if you do not want one. (home phone). |
| It offers 12 to 18 months contract length | Plusnet no longer offers to Pay TV via Youview box to new customers |
| Offers gifts, cashback and rewards to attract customers to their broadband bundle | Compared to Plusnet, other providers offer a faster speed, at a more costly price. |
| Has a great reputation in terms of customer service. | Plusnet does not offer a lot of packages to choose from, nor does it allow customers to customise their packages. |
| Do not require a credit check to sign up for broadband with them | |
| Plusnet offers one of the cheapest broadband packages among broadband providers. | |
| Plusnet includes the option to add a SIM and get extra data free of charge. |
Plusnet Installation
Customers signed up with Plusnet are not required to do any activation to get their broadband connected to the internet. However, customers are required to pay an upfront fee in the first month of their contract. Plusnet activation period varies depending on if you are a new broadband user or switching from a different provider. If you are switching from a different provider, your activation period takes up to 10 working days. And if you are a new user, it takes 5-10 working days.
Keep in mind that your Plusnet broadband speed may vary over the first 10 days of activation as they try to run different tests to find the broadband speed for your service. Also, you could experience sudden disconnection at the first phase of your broadband activation.
Broadband Providers
Compare Broadband deals with Docalla
What Broadband Speed can I get?
Almost everyone should be able to sign up for Sky’s Essential standard broadband with average speeds of 11Mbps or either Sky’s Superfast 35 or Superfast fibre broadband (average speeds of 36Mbps and 59Mbp, respectively).
However, its Ultrafast and Gigafast packages (average speeds of 145Mbps, 500Mbps and 900Mbps) aren’t as widely available. They’re available to around a quarter or a third of UK homes.
The best way to find out what you can get where you live is to use our broadband availability checker.
What Broadband Speed does Plusnet offer?
Average speeds on Plusnet broadband packages are:
Unlimited broadband: 10Mbps
Unlimited Fibre: 36Mbps
Unlimited Fibre Extra: 67Mbps
Full Fibre 74: 74Mbps
Full Fibre 145: 145Mbps
Full Fibre 500: 500Mbps
Can i get BT Broadband without Landline
Yes. All of BT’s fibre optic broadband packages have a broadband-only option. That way, you don’t have to pay for line rental you won’t use.
But keep in mind that you won’t be able to receive any calls on an existing phone line, nor make calls to emergency services.
Sky Broadband
£45.90/month
Unlimited minutes
12 months of 500 GB data
12 months
Contract length
£30.9 upfront cost
250 mbps Total Cost
Unlimited Text
Sky Broadband
£45.90/month
Unlimited minutes
12 months of 500 GB data
12 months
Contract length
£30.9 upfront cost
250 mbps Total Cost
Unlimited Text
Sky Broadband
Offer ends 30th Jan. 2023
£45.90/month
Unlimited minutes
12 months of 500 GB data
12 months
Contract length
£30.9 upfront cost
250 mbps Total Cost
Unlimited Text
Sky Broadband
Offer ends 30th Jan. 2023
£45.90/month
Unlimited minutes
12 months of 500 GB data
12 months
Contract length
£30.9 upfront cost
250 mbps Total Cost
Unlimited Text
Sky Broadband
£45.90/month
Unlimited minutes
12 months of 500 GB data
12 months
Contract length
£30.9 upfront cost
250 mbps Total Cost
Unlimited Text
Sky Broadband
£45.90/month
Unlimited minutes
12 months of 500 GB data
12 months
Contract length
£30.9 upfront cost
250 mbps Total Cost
Unlimited Text
Sky Broadband
Offer ends 30th Jan. 2023
£45.90/month
Unlimited minutes
12 months of 500 GB data
12 months
Contract length
£30.9 upfront cost
250 mbps Total Cost
Unlimited Text
Sky Broadband
Offer ends 30th Jan. 2023
£45.90/month
Unlimited minutes
12 months of 500 GB data
12 months
Contract length
£30.9 upfront cost
250 mbps Total Cost
Unlimited Text
