Switching your broadband provider requires a step-by-step process to make it easy. 

What to consider before switching providers?

Switching broadband suppliers involves considering several factors to ensure you make the best choice for your broadband needs. Here are some things to consider to find the best provider to switch to.

• Cost: One of the most important factors to consider is the cost of your potential broadband. In cost, consider your monthly rate without promotion, upfront cost and hidden fees. While you may be mainly concerned about getting a cheap broadband deal, it is important to consider other factors and what you will get for your money. Consider factors like contract length, speed, and other important broadband needs. Also consider additional costs, including set-up, upfront, installation or equipment costs, and a one-time activation fee. Most cases also involve an exit fee if you terminate your contract early. Before switching, you should wait until your existing contract ends to avoid these fees.

• Availability: Before deciding on a broadband plan, check what is available in your area. You will get a list of broadband deals by entering your postcode into our comparison tool or you can also check Ofcom broadband coverage to verify which provider has coverage in your area. This narrows down your options, allowing you to compare deals that are accessible to you, saving time and preventing the disappointment of discovering later that a deal you liked is not available in your area.

• Download limit: The limit on your broadband is also an important factor to consider because it directly affects how much online content you can download. If your package has a download limit, you risk losing your internet connection until your tariff renews at the beginning of the next month. It’s best to opt for an unlimited broadband plan if you are a heavy downloader, such as those downloading films or large work files. Most internet providers offer unlimited downloads; however, it’s always better to double-check before signing up. Some providers have a fair usage policy that may restrict downloads.
• Bundling options: If you want to add a TV package, home phone, or mobile SIM to your internet plan, check which suppliers offer all the services you need. Each provider offers different broadband and TV deals, so shop for the best combination. 

According to Ofcom pricing trends for communication of 2023, “It is usually cheaper for people with fixed broadband to purchase their services as part of a bundle, rather than on a standalone basis.” 

The most expensive TV deals often include Sky TV, including Sky Cinema, Sky Sports, TNT Sports, and more. Inclusive TV channels may include Freeview, YouView, on-demand, and catch-up TV. Some providers offer set-top boxes with access to popular streaming services like Netflix, Disney+, and BBC iPlayer. It’s not always cheaper to bundle products, so research thoroughly. For example, adding a SIM-only deal separately through a cheap mobile network like Giffgaff or Plusnet might be more cost-effective.

Steps to Switching Broadband Providers

Evaluate your current provider.

Before switching broadband providers, evaluate your current provider and be sure you are leaving your provider for the right reasons. Review the performance of your current provider. This includes;

• Speed: Check your current speed test using tools like speedtest.net. Compare the result with the speed promised by your provider. You may reconsider if it has always remained the same and your provider never falls short of their promise.
• Customer Service: Customer service is one of the most important aspects of a broadband provider. Consider your experience so far with your current provider’s customer service. Were the issues you complained about resolved quickly? Were they polite in their responses? Before switching, you should consider all these and other customer service concerns you have about your provider.
• Service Reliability: You should also assess how often you experience internet outages or slowdowns, especially for individuals who mainly use their internet for work or large households. If you constantly experience outages, it’s a motivation to switch to a better broadband provider.

While evaluating your broadband provider, consider your contract term with your current provider.

• Contract end date: Check when your current contract expires before switching providers. If you are unsure, reach out to your provider to be sure when it expires. If you are still under contract, ensure you have completed the minimum contract term if you signed one with your contract to avoid incurring charges. However, if your contract does not have a minimum contract term, ensure your contract expires before switching to avoid incurring charges.
• Check termination fees: Most contracts include early termination fees. Calculate your fees to understand if switching suppliers could be more cost-effective than staying with the same provider.

Research a new Broadband Provider.

It is important to research a new broadband provider before anything else. This is to ensure whatever broadband deal you are choosing, the provider offers service in your area. Not all providers are available everywhere. Use our broadband comparison service to check which provider offers broadband in your area and compare available offers. 

Follow these step-by-step steps to choose the best broadband deal for you using our broadband comparison service.

• Enter your home postcode to compare the deals that are available for you.
• Navigate to the filter section to choose a broadband package that offers the speed and data you need. If you intend to bundle your package, you can choose a line rental for free calls or TV with some channel or opt for Freeview.
• Choose a contract length you are most comfortable with. You can opt for 24 months contract or 18 or 12 months contract. If you want to enjoy more flexibility, you can opt for a one-month contract, but keep in mind that it’s more expensive and will be an unfavourable deal in the long run.
• Click “More details” to find out more information on each deal and the perks included. And the cost breakdown.
• If you are satisfied with a deal and would like to opt for it, click on ‘Visit now’ to check out the deal on the provider’s website.

After deciding on the provider you intend to opt for, ensure to check the customer review for the provider. Read reviews on sites like Trustpilot or Google Reviews. Pay attention to comments on speed, reliability, and customer service.

Check for Switching offers.

When considering switching broadband providers, it’s important to look out for special offers and incentives providers offer to attract new customers. Here are some offers to look out for;

• Discounted monthly rates: Some providers offer lower monthly rates for a specified period of time. This can be either the first 6 months or 12 months.
• Free Installation: Check if the provider you intend to sign up with will waive your installation fees. This can save you some cost on your broadband bill.
• Equipment offers: This could be a free modem or router. Some providers include this equipment as part of their package. This can save you the cost of renting or buying new equipment.
• Bundled Service: Some Providers may offer discounts on bundled services such as TV, phone, or streaming services. And access to premium channels, streaming services, or security software for a limited time at no extra cost.

Reach out to your new provider.

Once you have chosen a new provider after thorough research and evaluation, It’s time to reach out to them and initiate your switching process. For a smooth transition in your switching process, consider the following;

Before contacting your new provider, gather all necessary information:

• Gather information

Have information about your current broadband service, including your account number, contract end date, and any equipment you currently use. For your new provider, note the package details you’re interested in, promotional offers, and questions you may have about the service.

• New provider Contact Method

You can contact your provider through online sign-up, phone call, or in-person service. Some providers allow you to sign up directly to their service through their website. This can be a convenient option to see all available plans and customize your package. However, if you want to negotiate deals or clarify some details, you may want to reach out to them through a call using their customer service number listed on the provider’s website. This will allow you to speak directly with a representative.

• Verify Availability

Ensure that the plan you choose is available in your area:

• Service Check: Provide your address to the provider to confirm that the service is available at your location.
• Installation Requirements: Ask about any specific installation requirements for your area. This might include the need for new cables or hardware.
• Schedule Installation

Plan the installation of your new service. Schedule a convenient date and time for installation. If you are currently under contract with another provider, try to align the installation date close to the end of your existing contract. Confirm whether a technician will need to visit your home for the installation or if you can use a self-installation kit. Ask if you need to prepare anything before the technician arrives, such as clearing space around your modem or router location.

• Setup 

Ensure to discuss the equipment and setup process with your new provider. In terms of equipment, confirm with your provider the equipment you will be provided with and any additional cost you will incur. If you decide to opt for self-installation, ensure to receive clear instructions on how to set up the equipment, better still, ask if they have online guides or videos. This will make your installation process easier. In case of any technical issue during installation, ask about available technical support.

How much does Switching Cost?

Typically, you do not incur any charges when you switch providers. However, you can incur an early termination fee if you switch before the end of your contract. But your new provider may charge you some fees;

• Set-up fees, upfront costs, or activation fees
• New router
• Technical Support
• Additional cost: You can incur additional costs for various services. If your new providers offer higher speeds or additional services that require upgraded equipment, you can incur additional costs. You can also incur additional costs for WiFi boosters or set-top boxes if you require them with your broadband service. You should also consider other costs like line rental and installation fees.

The cost of switching provider vary depending on your provider, broadband package, and promotions available. By carefully planning your switch, you can minimize costs and have a smooth transition to your new provider.

What happens to my email address when I switch Providers?

The ability to retain your email address after switching providers depends on the specific policies of your current ISP. If your email address is tied to your provider, you may not be able to keep it after the switch. Here’s what to expect from some of the major internet service providers:

• Sky: You can continue using your email address, but inactive accounts will eventually be closed.
• Virgin Media: You have 90 days to access your account after switching. After this period, all data and messages will be deleted.
• BT: Your email address remains active for 60 days after switching. You can choose to keep the account for an additional monthly fee. Otherwise, it will be deleted.
• TalkTalk: Your email account remains accessible for up to 12 months after switching, after which it will be shut down.

Tips to help you change email address if you switch internet provider

1. Get a new email address for free. Rather than paying your previous provider, or setting up a new email address each time you change provider, switch to a free email account like Gmail, Outlook, or Yahoo.
2. Import your email and contacts. Many email services have tools to help you transfer your contacts and messages. There are online guides that can help you to do this in minutes.
3. Update your email on your online accounts, starting with the most important accounts first, like online banking and any subscription services. Also, let your contacts know that you have a new email address.
4. Do some housekeeping: This is a great time to update your email with only the marketing companies you want to hear from.
5. Set up forwarding and automatic reply. Forward your emails to your new account and let everyone know you’ve changed your address.

How long does it take to switch broadband providers?

Switching broadband providers usually takes around 14 to 30 days. This timeframe includes contacting your current provider to cancel your contract and the necessary steps your new provider takes to install and connect your new service. Here’s a breakdown of the timeline:

1. Contact New Provider: Once you have chosen your new provider and signed up, they will contact your current provider to cancel your existing service.
2. Cooling-off Period: You may have a cooling-off period, usually 14 days, during which you can change your mind about the new contract without any penalties.
3. Service Transfer: The new provider will arrange for service transfer after the cooling-off period. This involves setting up required equipment and ensuring a smooth transition with minimal downtime.
4. Installation and Activation: The new provider may schedule an installation appointment if necessary. Once the equipment is installed, they will activate your new service.

Overall, the process should be seamless, and you typically won’t experience a loss of internet connection during the switch. However, confirming the details and timeline with your new provider is always a good idea to ensure a smooth transition.

What to do if my New provider can not arrange a switch?

If you face this problem, you can easily make the switch yourself if it’s important. You can follow the following steps.”

• Contact your new provider by phone and request that your contract be sent through any convenient means for both parties.
• Book a date with your new provider for your deal to go live.
• Also, contact your current provider to confirm your contract termination on the day your new broadband service goes live.

FAQ

Will I have an internet connection during the switch?

In most cases, you will not lose internet connection during the switch. Your new provider will contact your current one to cancel your contract, and the process typically takes 30 days to finalize. This timeframe allows your new provider enough time to install and connect your new Wi-Fi.

Can I keep my landline after the switch?

Yes, as per Ofcom regulations, you should be able to keep your landline number when switching to a new broadband provider. However, your new provider is not obligated to accept the transfer request, so confirm this before committing to the switch.

Will my broadband improve if i change provider?

Switching broadband providers can improve your internet service. Still, the improvement depends on when making your switch for providers to opt for whether you consider a better broadband speed, coverage and reliability, and better customer service.